Your Experience with Kalina.Film
At Kalina.Film, we believe in creating timeless, artistic portraits that capture your unique essence. Every session is a personalized experience designed to make you feel confident, seen, and celebrated. Because we work closely with each client to craft something truly special, we require a confirmation fee to reserve your session. This ensures that our time together is intentional and dedicated to bringing your vision to life.
Booking & Confirmation Fee
We accept a limited number of bookings each month to maintain the quality and attention our clients deserve. To secure your session, a confirmation fee is required. This is not an extra charge—it is applied toward any purchase you make. If you attend your session and viewing appointment but decide not to purchase, your confirmation fee will be refunded.
You have 48 hours after booking to cancel for a full refund, no questions asked. After that, your confirmation fee becomes a credit toward your purchase or a gift certificate.
Rescheduling & Cancellations
Life happens, and we get it! If you need to reschedule, your confirmation fee will transfer to a new date—just let us know at the time of cancellation. However, if you cancel and choose not to reschedule, your confirmation fee is non-refundable.
Our Promise
At Kalina.Film, we are committed to creating an experience you’ll love. If you don’t absolutely love your images, you don’t have to buy anything. Our goal is to capture portraits that move you.
Privacy & Communication
We respect your privacy. Your information is used solely to keep you informed about your session and studio updates. You can unsubscribe from our emails at any time. By filling out any form on our website or social media, you agree to be added to our mailing list.
Frequently Asked Questions
Do I need to place my order at my viewing session?
Yes, this is when we help you choose the best images and products for you. All decision-makers should be present, as we do not offer multiple ordering sessions.
What is the “Keep Appointment” credit?
To reward commitment, we offer a “Keep Appointment” bonus when you attend both your scheduled photo session and viewing. Rescheduling multiple times forfeits any studio gift credits, and a new deposit may be required.
Can I get digital files?
Absolutely! We offer digital packages as a separate product. Most of our print collections also include matching digital files.
What are your pricing and product options?
Our pricing reflects the artistry and experience we provide. You can view sample of our products on our website. https://www.kalinafilm.com/dog-luxe-prints/
How long does it take to receive my order?
Most orders take 4–6 weeks, though holiday seasons may vary.
Do you offer payment plans?
Yes! We offer flexible payment plans for larger orders. We also accept credit cards and Affirm for purchases over $2,000.
Can I order more photos later?
Yes, but please note that we only guarantee to keep your files for 10 days after your ordering session. Any studio gift credits are only valid for your scheduled ordering appointment.